Privacy Policy

Who we are

Philly Phones Distributors ("we", "us") operates phillyphonedistributor.com and the store at 4032 Lancaster Ave, Philadelphia, PA 19104. Questions about this policy: Support@phillyphonesdistributor.com or (215) 397-8110.

What we collect

• Account details you give us: name, email, phone number and a password (stored only as a one-way hash).
• Order details: what you bought, the shipping address and contact name, and your order history.
• Payment: card payments are processed by Stripe. We never see or store your full card number; Stripe sends us a payment confirmation and the last four digits.
• Messages you send through the contact form or a wholesale application, and any support correspondence.
• Device and usage data: IP address, browser and device type, pages and products viewed, and the referring site — collected automatically through cookies and similar technologies.

How we use it

• To take, ship and support your orders — including order confirmation and shipping emails.
• To run your account and keep it secure (sign-in, password resets, fraud and abuse prevention).
• To answer your messages and wholesale applications.
• To understand how the site is used and improve it.
• To measure and improve our advertising (see "Advertising and analytics").
• To meet legal obligations, such as sales-tax reporting and record keeping.

Advertising and analytics

We use the Meta Pixel and Meta Conversions API (Meta Platforms, Inc.) to measure our Facebook and Instagram advertising. These tools record actions on our site — pages and products viewed, searches, items added to the cart, checkouts started and purchases (including the order value) — together with your IP address, browser information and Meta’s cookies (_fbp, _fbc). When you are signed in or place an order, a one-way hashed version of your email and phone number may be sent to Meta so it can match the activity to an ad. Meta uses this data under its own privacy policy and may use it to show you ads on its services.

You can limit this: use your browser’s cookie controls or a content blocker; adjust your ad preferences in your Facebook or Instagram settings; or email us and we will honor a request to opt out of advertising measurement for your account.

Who we share it with

• Service providers that run the store for us: Stripe (payments), Resend (email delivery), Vercel and Railway (hosting), Cloudflare (product images), and the shipping carriers that deliver your order.
• Meta, for advertising measurement as described above.
• RetailerPros, our own inventory and order-management system, which records your order so the warehouse can pack and ship it.
• Authorities or other parties when the law requires it, or to protect our rights, our customers or the public.
• We do not sell your personal information. Some state laws treat sharing browsing data with advertising platforms as a "sale" or "share"; you can opt out as described above.

Cookies

We use strictly necessary cookies and browser storage to keep you signed in and keep your cart, and advertising cookies from Meta as described above. Blocking advertising cookies does not affect shopping or checkout.

How long we keep it

Order and payment records are kept for seven years, as tax and accounting law requires. Account details are kept while your account is open; contact messages for two years. You can ask us to delete your account at any time (see below).

Security

All traffic to the site is encrypted (HTTPS). Passwords are stored as one-way hashes. Card data is handled only by Stripe, a PCI DSS Level 1 provider. No system is perfectly secure, so please use a unique password and tell us if you suspect any misuse of your account.

Your choices and rights

• Access, correct or delete your account data: email Support@phillyphonesdistributor.com from the address on the account. We will confirm and act within 30 days, keeping only what the law requires us to keep (such as completed order records).
• Marketing email: we only send transactional emails (order and shipping updates, password resets, replies to your messages). If we add marketing email later, every message will carry an unsubscribe link.
• Depending on where you live (for example California, Virginia, Colorado or the EU/UK) you may have additional rights to access, port, correct or delete your data and to opt out of targeted advertising. Use the contact details above; we do not discriminate against you for exercising them.

Children

The store is for adults. We do not knowingly collect personal information from anyone under 18; if you believe a minor has given us data, contact us and we will delete it.

Changes

We will post any changes here and update the date at the top. Material changes will be announced on the site or by email to account holders.

Contact

Philly Phone Distributors, 4032 Lancaster Ave, Philadelphia, PA 19104 · Support@phillyphonesdistributor.com · (215) 397-8110